TERMS AND CONDITIONS OF SALE – CONSUMERS
Please read these terms and conditions carefully. The terms and conditions of trading listed herein apply to all contracts between us, “the Company” and you “the Customer”.
If you have any questions please contact us at WalkinWardrobes.com Ltd. Please ensure you have read all details, raised any questions and please ensure you understand all clauses.
The price for the goods is as set out in our quotation plus VAT. Prices are valid for 30 days from the date of the quotation.
Acceptance of Orders
We accept orders via you “the Customer” signing a quotation or by placing an order with us “the Company” via email or in writing.
You are responsible for the accuracy of the order and all specifications contained, as confirmed by you and received by us. This specification must include the quantity, quality and description of all goods.
All of our wardrobes and furniture are made to measure. The measurement has to be precise in order for the furniture to fit perfectly in place. Please be aware that you take full responsibility for the dimensions that you supply to us. Any adjustments to products due to incorrect measurements will incur a replacement cost as we cannot reuse that item, we will advise you of the cost of that replacement prior to proceeding with the adjustments.
All of our products and parts are covered by our 10 year warranty, this is not transferable (this does not include electrical components which carry the manufacturers standard guarantee of 12 months).
Veneer is a natural product and will vary in colour. All variations in colour react to sunlight and changes in temperature and humidity. Specifically, cherry veneer gets darker with exposure to sunlight and walnut gets lighter with exposure to sunlight. Oak reacts least to sunlight and will not change significantly in colour. MFC or Melamine wood grain will not change in colour or appearance.
We will make good free of charge any defects in goods manufactured by us which under proper use, appear in the goods or component parts, within 10 years of installation which are due to faulty materials, workmanship or design. Any third party goods or components will be subject to manufacturers guarantee.
We are very proud of the quality of our products and will always endeavour to provide excellent quality goods and service. The quality and finish of products will be reasonably compliant with generally recognised standards in the trade as decided by an independent expert.
If a colour or finish specified in the contract is by reference to a sample or description, it is possible that they may not be a perfect match. You must notify us of any issues within three days of delivery or collection of the goods and we will replace or refund any part of the goods which are not a commercial match as decided by an independent expert.
Price and Payment
The price for the goods is as set out in our quotation plus VAT. Any changes to prices due to any specification change requested by you will be confirmed in writing. We retain the right to alter design, price and construction without any prior notice except for accepted and confirmed orders. An order is accepted when we have sent order confirmation and the first deposit instalment has been paid.
For our Fully Fitted Service goods will be paid for via three instalments: The first instalment of 50% is payable upon signing of the quotation or placing the order. The second instalment of 40% is payable 1 week prior to delivery. Goods will not be despatched without cleared funds being received by us. The third instalment of 10% is payable upon completion of the installation of the goods. Payment must be made and cleared funds received by us within three days of the completion of the installation of the goods. For our Supply Only Service goods will be paid for via two instalments: The first instalment of 50% is payable upon signing of the quotation or placing the order. The balance instalment of 50% is payable on confirmation that goods are ready for despatch. Goods will not be despatched from the factory without cleared funds being received by us. We accept most major credit cards and bank transfers. If paying via cheque or bank transfer please ensure payment is made in sufficient time to allow for bank clearance times.
If you fail to make the agreed payments on the due dates we are entitled to cancel the contract with you and make a claim against you for the unpaid amount. We may reclaim from you any reasonable costs incurred collecting outstanding amounts including any legal fees.
If you do not pay for the goods by the due date you agree that we may, upon giving reasonable notice, enter the premises in order to inspect the goods or if you are no longer entitled to possess the goods, to recover them from your premises.
Our standard lead times are 4-6 weeks from acceptance of order and deposit payment being received. Orders during holiday periods may take longer but you will be provided with an approximate delivery date once your deposit payment has been received.
Delivery is made to your premises as advised by you (or such other location as stated in the quotation or order) unless it has been agreed by both parties that you will be collecting the items. You become responsible for the goods upon delivery or upon taking the items from our premises in cases of collection.
We will aim to deliver the goods on the agreed delivery date or within a reasonable time.
We will not be liable to you for any unforeseen loss, damage or expense you suffer which arises directly or indirectly from any delay in the delivery of the goods which arises from circumstances outside of our control.
All goods will need to be signed for on acceptance at your premises, or on leaving our premises in cases of collection, this delivery/collection note is proof of delivery/collection. You must ensure sufficient access is available for delivery of the goods.
Once you have taken delivery of the goods you will care for the goods and any materials left at the premises and will insure against any loss or damage which may occur.
If for any reason you are not at the delivery address to sign and accept the order, another delivery date will be arranged within two weeks, however there will be an additional delivery fee charged, this will be a minimum of £100.00 and can rise to £250.00 depending on distance of delivery.
You must ensure that the premises are ready for installation and sufficient, clear access has been provided on the agreed delivery date. If you are not able to do this, you may be charged an additional installation fee as the installation date will need to rescheduled accordingly and labour will have been allocated for this date.
We will not be held responsible for any existing structures that are in place within the premises which installation is to be fitted to eg stud walls and you will need to ensure that those structures are of sound structural nature and suitable for the purpose of erecting heavy furniture and subsequently heavy items of clothing and accessories.
We will not be responsible for any damage to the premises including plastering, tiling or decorations. We will only be responsible for any such damage if such damage is beyond what is reasonably commensurate with the installation of the goods or caused by our negligence.
We will not carry out any structural alterations, building, decorating, electrical, plumbing or heating work to or at the premises.
All installers act as independent contractors and are not employees of WalkinWardrobes.com.
Cancellations, Exchanges, Returns and Refund
You may cancel the contract by giving written notice, this must be within seven days and must be before production has started. Once the first deposit instalment has been made, production will commence. Once production has commenced, changes such as colour, material, size, number of doors, panels or interiors cannot be made.
All of our furniture is made to measure, therefore they cannot be fitted to any other space. This unfortunately means they cannot be returned unless they are confirmed as defective or damaged.
Any requested adjustments to goods once production has commenced will incur a replacement cost as we cannot reuse that item, we will advise you of the cost of that replacement prior to proceeding with the adjustments.
If you wish to cancel this order we reserve the right to NOT refund the 50% already paid in the case of our Fully Fitted Service or 50% in the case of our Supply Only service.
Defective or Damaged Furniture
If you believe any items to be damaged or of unsatisfactory quality please contact us within three dates of receiving the goods.
Please ensure you take photographs of any damaged items.
We will repair or replace items without any delivery, repair or replacement charges. If you return any items please ensure they are packaged safely and properly.
You agree to examine the goods after delivery/collection and notify us in writing of any apparent damage, defect or shortage within three days. If we do not receive such written notification we will be deemed to have properly performed our obligations under the contract.
We will not be liable to you for any defects in the goods brought about by your failure to properly store the goods.
We will not be responsible for loss or damage to the goods arising from fair wear and tear, wilful damage caused by you or any third party, accident or negligence by you or any third party, use of the goods other than as recommended by us, failure to follow our instructions, or alteration or repair carried out without our approval.